Top Customer Solutions Engineer II, Data Analytics, Google Cloud

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Triage and handle technical escalations, including platform outages, technical issues, and executive concerns.
• Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
• Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go.
• Experience working with distributed systems, and experience in distributed systems solutions, design patterns, or best practices.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).
• Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues.
• Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform).
• Experience in data analytics, warehousing, ETL development, data science or other Big Data applications.
• Experience developing developer tools (e.g., automation, testing, debugging).
• Experience with open source distributed storage and processing utilities in the Apache Hadoop family or workflow orchestration products.
• Experience administering and querying data in distributed, columnar or analytic oriented databases or distributed data processing frameworks.

• 401k matching
• Health insurance
• Equity
• Bonus opportunities
• Stock options
• Paid time off
• Flexible work arrangements

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.